Lb99 Frequently Asked FAQ

No. At lb99, each person is allowed only one One account permitted. Attempting to create multiple accounts under the same name, mobile number, or device puts all accounts at risk of suspension and any accumulated balance may be forfeited.

To change your name or mobile number after registration, contact lb99 Support. Changes can be made once identity verification (KYC documents) has been submitted and typically take 24–48 hours to process.

You can close your account at any time. Settings > Responsible Gaming select Self-Exclusion from the section, or send a written request to Support. Make sure to withdraw any remaining balance before closing your account.

After Login Dashboard > Depositgo to the page. Choose your preferred payment method—mobile banking or bank transfer. Follow the instructions to complete the payment and confirm with your transaction ID. Your balance is usually updated within 5–15 minutes.

The minimum deposit on lb99 is just BDT 100 Starting from. Maximum varies by deposit method. Mobile Banking supports up to BDT 25,000 per transaction; Bank Transfer allows higher amounts. Check the Deposit page for exact limits.

Wait 30 minutes first. If the issue persists, reach out to Live Chat Support and provide:

• Mobile Banking Transaction ID (TrxID)
• Time & Amount Sent
• Sender Number

Provide these details and our support team will resolve it quickly.

lb99 does not charge any deposit fees. However, your mobile banking provider or bank may apply their own transaction charges—this varies by institution. When you deposit to lb99, the full amount is credited to your account.

From a KYC-verified account, typically 15 minutes to 2 hours Withdrawals are processed within this window. During peak hours or for large amounts, it may take up to 24 hours. If KYC is not completed, your first withdrawal may take longer.

The minimum withdrawal amount on lb99 is BDT 300. The maximum limit depends on your payment method and account verification level. Daily withdrawal limits also apply—for more details, Withdrawal Page See.

Common reasons include:

• KYC verification not completed
• Bonus wagering requirements not met
• Incorrect withdrawal method details
• Unusual transaction patterns
• Suspected multiple use of an account

Contact Support to find out why your request was declined.

After registering on lb99, a Welcome Bonus is automatically credited on your first deposit. To receive the bonus, On the Deposit page Make sure the "Welcome Bonus" option is enabled. To check the exact bonus amount and terms, on the Promotions page Go.

A wagering requirement means you must bet a specified multiple of your bonus amount before you can withdraw it. For example, a 10x wagering requirement on a BDT 100 bonus means you need to place BDT 1,000 worth of bets before withdrawing.

Yes. When making a deposit, simply select the "Deposit Without Bonus" or "No Bonus" option to receive a direct playing balance with no bonus attached. Any winnings can be withdrawn without any wagering requirements.

lb99 currently offers:

• Fish Games – popular fish hunting games
• Slot Games – hundreds of slot machines
• Live Casino – play with real dealers
• Sports Betting – cricket, football, and more

New games are added regularly.

Try these solutions:

• Clear Browser Cache & Cookies
• Check your internet connection
• Try a different browser (Chrome/Firefox)
• Use the lb99 app—it offers a better gaming experience
• Turn off your VPN

If the issue continues, contact Support with a screenshot.

lb99's servers automatically save the game state before any disconnection. Once your connection is restored, you will be able to see the game result. In most cases, the game is completed server-side and the result is credited to your account. For specific issues, contact support with your game ID.

Yes. lb99 uses SSL 256-bit encryption. Your password is stored as a bcrypt hash — even lb99 cannot view it. Personal information is never shared with third parties. For more details, Privacy Policy Read.

Instantly:

• Change Password
• Log Out of All Devices
• Contact lb99 Support
• Enable 2FA if you haven't already

The Support team will investigate the account and take the necessary steps.

lb99 never sends login links via SMS or unknown numbers. Only access lb99 through the official lb99.vu address only. Do not click on suspicious links and never share your password or OTP with anyone. Forward any suspicious messages to lb99 Support.